Professional Work History

Riverbed Technology Inc., Federal Solutions Engineer – Federal Accounts, 2018-Present

• Solutions engineer for Riverbed Federal accounts, including U.S. Department of Veterans Affairs to build strong relationships, motivate technology adoption, and provide superior service and care for our customers.
• Managing the technical proposal process and      ensuring all technical information and recommendations addressing customer      requirements are accurate.
• Progressing sales opportunities by managing the pre-sales technical process and demonstrating Riverbed’s technology to customers
• Discuss, design, and develop strategies for Federal customers to accelerate applications, monitor user’s digital experience, store data and take actionable insights on that data.
• Develop strategies to improve veterans care with technology.
• Tracking activities for business analysis      and reporting, designing technical solutions to meet our customer's needs.
• Leading technical activities such as demos,      proof of concepts and value confirmations
• Leading many technical and healthcare conferences      showcasing technology and how it improves the customer experience.

Riverbed Technology Inc., Senior Professional Services Engineer, 2014-2018

• · Promoted to Lead Consultant after numerous satisfied new and existing customer reviews and pursuing learning and training initiative goals. 
• · Resident consultant and Subject Matter Expert for Federal Accounts on all Riverbed appliances including upgrading monitoring infrastructure and moving to cloud services. Consulting on Riverbed products that align with the critical US Dept. of VA network infrastructure and Hospitals. Cloud and Office 365 visibility.
• · Customer facing Professional Services consultant responsible for installation and configuration of customers Steelhead and Steel Central Network Performance Monitoring solution.
• · Extensive travel to have client interaction to review and improve customer’s network with Riverbed products in a post-sales environment.
• · Site surveys to understand customer’s needs, planning and recommendations, and how to better improve their networks in a pre-sale’s role for selected customers.
• · Understanding a vast array of network designs and how Riverbed can improve speed, latency and gin insight into network and application issues.
• · Troubleshooting slow or problematic networks and applications using Riverbed products and Wireshark

URS Corporation, Network Architect, 2012 – 2014

• · Improve over 200 WAN branch office and data centers with new technology, including Riverbed solutions and new faster WAN circuits including ethernet and 10GB technology
• · Lead on all WAN related issues and strategies for US, EMEA and APAC
• · Decision making on architecture, purchasing and design of new office equipment
• · Design and implement new strategies for WAN connectivity on a global level.
• · Design new site WAN architecture, coordinating with AT&T on router configurations, BGP, OSPF, WAN backup over internet, and Steelhead optimization
• · Design company WAN backup solution using cisco ISR on GRE tunnels
• · Manage and design 190 Riverbed Steelhead devices for WAN acceleration
• · Manage and design Riverbed Cascade Profiler and Shark for NetFlow and packet capture on a global scale
• · Manage 200 VPN sites globally using Cisco ISR routers and ASA's.
• · Vendor interaction with AT&T, Riverbed, etc. to help cut company cost and drive production
• · Design, coordinate and implement global Data Center move from Tampa to Austin

GTE Federal Credit Union, Senior Network Engineer, 2010 - 2012

· Responsible for company’s main campus, disaster recover campus and branch network LAN and WAN infrastructure, from layer 1 through layer 3

· Core through Access network IOS and CatOS upgrade on 6509 Layer 2 and 3 switches

· Implemented hardening on all devices using IOS, TACACS with Cisco ACS and SSH

· Design cost-saving VPN back-up solution for all branches utilizing broadband, removing costly point to point circuits

· Network security with Cisco FWSM and ASA 5510

· Complete branch network router upgrade to handle VDI infrastructure

· Design new core upgrade from 6509 IOS to Nexus 5000.

· Wireless Implementation using Cisco 5505 controllers

· Planning, design, and engineering Cisco N5K, 2K, 1000v 

· Planning, design, and engineering 802.11 technologies, using Cisco access points, wireless LAN controllers, and mobility services.

· Administration and troubleshooting Cisco ASA, FWSM and VPN tunnels

AT&T, Inc., Network Engineer, 2007 – 2010

· Contract team for The Home Depot – Responsible for Implementation, test, turn-up and maintenance of router and VoIP solution with Avaya PBX

· Implement Cisco 3825 routers with DSP for voice over IP

· Troubleshoot Layer 1, 2 and 3 issues on the data and voice network

· Starbucks Project management and network engineer for AT&T’s Service Delivery team.

· Responsible for United States implementation and turn up of routers and circuits for Starbucks, Inc. from T-Mobile VPN and wireless to AT&T which included 7,500 stores and 100 new stores per month on a 40+ site per-day roll out

· IPSec VPN and WAN testing with on-site technicians

· Responsible for testing router, VPN connection and firewall configurations on equipment as well as wireless failover WAN cards for backup IPSec connectivity.

Fieldstone Mortgage Company, Inc., Network Technician 2003 - 2007

· Lead support and systems administration of Florida, Georgia and Carolina operation centers and southeast sales force totaling 300+ users in a mixed Windows and Novell network.

· Support and project involvement for all US operation centers and sales force totaling 1600+ users.

· Configuration and installation of LAN’s and WAN’s with HP servers, Cisco routers and PIX firewalls, including rack builds, printing, cabling, and UPS configuration.

· Configuration and administration of DNS, DHCP, AD, and LDAP for company domain

· RSA security rollout and administration with integration of Netware and Windows.

· Cisco VPN client rollout on remote laptop users to connect to domain.

Lumberjack Software Inc., Systems Technician 1998-2002

· On-Site installation of LAN’s and Lumberjack Software – a business and inventory software for the lumber industry- to new businesses across the U.S. running on a Windows network.

· Wiring and networking new sites with Cat5 cable, Cisco switches, routers, and Telco.

· Installation of WAN’s and VPN’s.

· Complete training and administration on new software and Windows network – including backups, security, and maintenance